Thank you for choosing LetsBFitr for your fitness needs. Please review our cancellation policy outlined below.

1. Cancellation of Services:

a. Individual Sessions:

Clients must provide at least 24 hours' notice for cancellations or rescheduling of individual training sessions. Failure to provide adequate notice may result in a cancellation fee or forfeiture of the session fee.

b. Group Classes:

Clients must cancel group class reservations at least 12 hours before the scheduled class time. Late cancellations or no-shows may result in a cancellation fee or deduction of the class credit.

2. Membership Cancellations:

a. Monthly Memberships:

Clients with monthly memberships may cancel their membership at any time with a written notice provided at least 30 days before the desired cancellation date. Monthly membership fees are non-refundable, and any remaining dues must be paid in full upon cancellation.

b. Annual Memberships:

Clients with annual memberships may cancel their membership within the first 30 days of enrollment for a full refund, minus any fees for services rendered. After the initial 30 days, annual memberships are non-refundable, and cancellation requests will take effect at the end of the current billing cycle.

1. How to Cancel:

Clients can cancel appointments, sessions, or memberships by contacting our customer service team via email or phone. Cancellation requests must include the client's name, contact information, and details of the service or membership to be canceled.

4. Exceptions:

a. Medical Emergencies: Clients experiencing a medical emergency or sudden illness may request a waiver of cancellation fees with appropriate documentation (e.g., doctor's note). Requests for waiver due to medical emergencies will be reviewed on a case-by-case basis.

b. Trainer Availability: In rare cases of trainer unavailability or unforeseen circumstances, LetsBFitr reserves the right to cancel or reschedule sessions or appointments without penalty to the client.

5. Refunds and Credits:

a. Refunds for cancellations will be processed within a reasonable timeframe, typically within 7-10 business days, using the original payment method.

b. Credits for canceled sessions or classes may be applied to future bookings or services, subject to availability and expiration dates.

6. Changes to the Cancellation Policy:

LetsBFitr reserves the right to modify or update this cancellation policy at any time. Clients will be notified of any changes via email or on our website.

Please note that by using our services or booking appointments, you agree to abide by the terms and conditions of this cancellation policy.

If you have any questions or need further assistance, please contact us at info@letsbfitr.ae.